Data Privacy - user testing
The Collaborative Futures project required a lot of investigations. We were trying to get to the core of how people feel about their data being used, exposed and stored several months before the GDPR e-mails flooded our inboxes and media coverage around the issue got denser. We've chosen to interview representatives from all spectrums of digital literacy, from a retired teacher living on a remote island, through an investigative librarian working with confidential documents to a tech-savvy teenager.
We designed and produced artefacts embodying different attitudes to personal data, transparency, security and UX divided into three stages.
We designed and produced artefacts embodying different attitudes to personal data, transparency, security and UX divided into three stages.
ACTIVITY I.
Selecting options in a set of five scenarios.Designed to help us understand the tipping point between personal gain/willingness to help vs privacy/security.
ACTIVITY II.
Indicating the extent of willingness to share types of personal data with different institutions.
Designed to show the levels of trust in different institutions and gain an understanding of the level of trust in the bank (the client).
The interfaces were representing - a bank, the government, NHS, a technological company (e.g. Apple) and a software company (e.g. Facebook).
ACTIVITY III.
Interacting with three artefacts embodying different attitudes to personal data, transparency, security and UX.Designed to explore people´s attitude towards digital/physical interactions with their personal data, and to identify strong and weak points.
Each artefact showed a diverse quantity of data through different materials and forms of interaction ranging from simple and familiar to complex.
